PlayWins Casino – About Us

Who We Are

Play Wins is operated by Anakatech Interactive Limited, a company registered in Malta (company no. C 61918), with our gambling software and platform facilities supplied by Anakatech Limited, registered in the British Virgin Islands. We at PlayWins are licensed and regulated exclusively by the UK Gambling Commission. Our operator licence (Remote Casino Operating Licence and Remote General Betting Standard – Real Events Licence 000-048789-R-327402-013, UKGC account no. 48789) covers casino games and real and virtual event wagering across website, mobile phone, TV and other online services. Our software partner holds UKGC account no. 48788 under licence 048788-R-327401-0011. We've operated under our current licence number since the transfer of operations that took effect on 1 April, and we remain fully committed to the standards that licence represents.

Please note that for any claims, disputes or inquiries relating to activity before that transfer, the previous operator remains responsible, and those queries should be directed to [email protected]. For everything since that date, our own support team at [email protected] is ready to help.

Built for UK Players, Nowhere Else

At Play Wins, we made a deliberate choice to serve one market and serve it properly: the United Kingdom. Our User Agreement is explicit about this — our Services are intended only for players located within the UK, and registration requires that you be physically located here at the time of sign-up. We don't chase a global audience; instead, we focus our licensing, our compliance, our payment rails and our promotions entirely around UK players. Our site runs in English only, our currency is Pounds Sterling (£) exclusively, and every bonus, fee and charge you see is quoted in GBP.

Because we take this focus seriously, we also apply strict account rules. Each player may hold only one PlayWins Casino account, duplicate accounts (same device, household, IP address, name or email) are not permitted, and we don't accept corporate accounts, VPNs, proxies or any form of location-masking. We're part of a wider group of sister brands — Winomania, LuckyMate, Betnero, 7bet, Betcrown, PlayWins and BetFusion — and GAMSTOP self-exclusion is cross-checked across all of them, so if you've self-excluded on one brand, that exclusion is respected here too.

Our Games and Sportsbook

We've built our Play Wins gaming library to be genuinely substantial: 1,800 games in total, including 1,388 slots, 39 table games, 31 scratch games and 7 jackpot titles such as Mega Moolah and Wild Leprechaun. Our slot and table game selection comes from some of the industry's most respected studios, including NetEnt, Games Global, Pragmatic Play, Play'n GO, Blueprint Gaming, Hacksaw Gaming, Red Tiger, Spinoro and Playtech. You'll find familiar favourites like Gonzo's Quest, Dead or Alive 3: Wanted, Sugar Rush, Gates of Olympus Super Scatter and Rich Wilde and the Tome of Dead sitting alongside newer releases and exclusive promotional titles.

Our Live Casino vertical brings you real-time tables, including First Person Roulette and other live game shows, while our table games cover every version of blackjack, roulette, baccarat, craps, video poker and more. For sports fans, our sportsbook spans 34 sports with deep market coverage — from 999+ football markets to horse racing, basketball, tennis, American football, greyhounds, table tennis and a wide range of esports and niche sports like pesäpallo and biathlon. Our In-Play, Horse Racing and Virtuals verticals mean there's always an event to follow, live or otherwise.

Our Welcome Offers

New players joining PlayWins Casino can claim our Casino Welcome Offer: 50 Bonus Spins on Big Bass Splash, each worth £0.10, unlocked with promo code PWIN50 entered manually at your first deposit of at least £10 via Visa, Mastercard, Google Pay or Apple Pay. We ask that you place a total of £10 in slot bets within 7 days to unlock the spins, and once credited, they must be used within 24 hours. Winnings from the spins carry a x1 wagering requirement and can be cashed out up to a maximum of £100.

We also offer a Sports Welcome Offer — a £10 free bet on your first deposit. Beyond our welcome promotions, we regularly run Big Bass Boost, Game of the Week, Drops & Wins by Pragmatic, Lucky Rush by Playtech and seasonal campaigns like our World Cup 'Goal Diggers' promotion. Across all our bonuses, we apply a default wagering requirement of 10x the bonus amount unless stated otherwise, and we always publish our Excluded Games list so you know exactly what counts. For full details of current offers, visit our PlayWins bonus page.

How We Handle Payments

At Play Wins, we accept debit cards, online wallets, vouchers, pre-paid cards and bank transfers, with Visa, Mastercard and Trustly featured on our site. We do not accept credit cards under any circumstances, including credit cards registered within an e-wallet, and we don't permit third-party payment methods — the name on your payment account must match your registered player name.

Our minimum deposit is £10, and our minimum withdrawal is also £10. We operate a closed-loop withdrawal policy: funds are returned to the same method you used to deposit. If your card issuer can't accept a payout (for example, in some cases with NatWest or RBS), we can process a verified bank transfer to an account in your own name instead. We never charge withdrawal fees ourselves, though your bank may apply its own charges.

• Minimum deposit: £10
• Minimum withdrawal: £10
• Currency: GBP (£) only
• Accepted deposits: debit card, e-wallets, vouchers, bank transfer
• Processing time: usually same business day, up to 3 business days

Security and Responsible Gambling

We at PlayWins take player protection seriously. Every new account goes through electronic identity and age verification, and we apply enhanced KYC checks — including proof of address, utility bills, bank statements, source of funds and a liveness selfie check — where required. Our systems automatically detect emulators, virtual environments and disguised device identities to keep our platform fair for everyone.

We support GambleAware and integrate fully with GAMSTOP self-exclusion. You can set deposit limits at any time; decreasing a limit takes effect immediately, while increasing one requires a 24-hour cooling-off period. It's worth noting that, in line with UK Gambling Commission segregation rules, player funds at Play Wins Casino are held separately from our operating funds but are classified as 'Not Protected' in the event of insolvency — we believe in being transparent about this rather than glossing over it.

Getting in Touch

Our support team is here for you via live chat, email and our contact form. New players can get started quickly with our straightforward PlayWins login process.

• Live Chat: 08:00–23:00 Monday to Friday, 10:00–22:00 Saturday and Sunday
• Email: [email protected]
• Contact Form: available at our Support Center, /contact-us
• Pre-transfer account queries: [email protected]