PlayWins Terms and Conditions

Welcome to PlayWins Casino. These Terms and Conditions, together with our User Agreement, Privacy Policy, Responsible Gaming Policy, Cashout Policy, Sports Betting Rules and Bonus Terms and Conditions, govern your use of our services at playwins.com. By registering an account with us, you confirm that you accept these terms in full. If you do not agree with any part of them, you must not use our platform.

Who We Are

PlayWins is operated by Anakatech Interactive Limited, registered in Malta under company number C 61918, with its registered address at Soho Office Space, The Strand Fawwara Building, l-Imsida, GZIRA GZR1401, Malta. Our gambling software and gaming facilities are provided by Anakatech Limited, registered in the British Virgin Islands under company number 1736422. Effective 01 April 2026, operation of playwins.com was transferred to Anakatech Interactive Limited. Any claims, disputes or inquiries relating to activity before that date remain the responsibility of the previous operator and should be directed to [email protected].

Our Licensing and Regulation

We operate under a licence issued by the UK Gambling Commission exclusively. Anakatech Interactive Limited holds UKGC account number 48789, under Remote Casino Operating Licence and Remote General Betting Standard – Real Events Licence number 000-048789-R-327402-013, first issued on 23 November 2017 and updated 17 October 2025. This licence authorises us to offer casino games and real and virtual event wagering via website, mobile phone, TV, or other online service. Anakatech Limited holds UKGC account number 48788 under Gambling Software Licence and Game Host Casino Licence number 048788-R-327401-0011. PlayWins Casino has operated under licence 048789-R-327402-013 since 01.04.2026. We comply with all applicable Gambling Commission Technical Standards and LCCP requirements, and these terms are governed by the laws of England and Wales, with the exclusive jurisdiction of the courts of England and Wales.

Player funds are held separately from our operational funds; however, under the Gambling Commission's segregation rules, they are classified as "Not Protected" and would not be safeguarded in the event of our insolvency. We support GambleAware and participate in the GAMSTOP self-exclusion scheme.

Eligibility to Play at PlayWins Casino

Our Services are intended only for players located within the United Kingdom. To open an account with us, you must:

• Be at least 18 years old and legally of age to gamble;
• Be a natural person, not a corporate entity;
• Be physically located in the United Kingdom at the time of registration and play;
• Not be self-excluded through GAMSTOP or any equivalent scheme;
• Not be an employee of ours, or a spouse, partner, parent, child or sibling of an employee.

We permit only one account per player across our brand, and duplicate accounts sharing the same device, household, IP address, name or email are strictly prohibited. The use of VPNs, proxies or any masking technique to misrepresent your location is forbidden. Our sister brands, including Winomania, LuckyMate, Betnero, 7bet, Betcrown and BetFusion, share self-exclusion data, meaning that self-exclusion on one platform applies across all associated brands.

Account Registration and Verification

When you register with us, we require electronic identity and age verification. We also apply enhanced Know Your Customer checks, which may include requests for identification documents, proof of address, utility bills, bank statements, details of your occupation and annual gross income, and information regarding the source of your funds and wealth. We may also request a selfie photograph and a liveness check to confirm your identity. We use automated systems to detect emulators, virtual environments, developer tools and disguised device identities in order to protect the integrity of our platform. If you are classified as a Politically Exposed Person, you must declare this within one business day of registration.

Deposits and Withdrawals

All transactions on PlayWins are conducted exclusively in Pounds Sterling (£). Our minimum deposit is £10, and our minimum withdrawal amount is also £10. We accept deposits via debit card, online wallets, vouchers, pre-paid cards, bank transfers, and any other method permitted in the UK and made available on our website. Please note that credit cards are strictly prohibited, including credit cards registered within an e-wallet, and third-party payment methods are not accepted. The name on your payment method must match your registered account name.

We operate a closed-loop withdrawal policy: withdrawals must be requested using the same method as your deposit, and funds will be returned to the original source wherever possible. If your deposit was made by Mastercard, we may pay your winnings via bank transfer. Where your issuing bank cannot receive funds back to the original card, we may process your withdrawal through a verified bank transfer service such as Trustly, provided the account is held in your own name and ownership can be verified. We do not charge withdrawal fees, although your bank may apply its own charges. Once a withdrawal has been submitted and approved, it cannot be reversed.

We aim to process withdrawals within two business days of receiving the required documentation. After successful verification, payouts are usually completed within the same business day, though in some cases this may take up to three business days. First-time withdrawals always require verification, and withdrawal requests exceeding £1,000 may be subject to additional checks. Any withdrawal may be delayed if a related deposit is still processing.

Our Games and Betting Services

Our casino offers 1,800 games in total, including 1,388 slots, 7 jackpot titles, 31 scratch games and 39 table games. We feature content from leading providers such as NetEnt, Games Global, Pragmatic Play, Play'n GO, Blueprint Gaming, Hacksaw Gaming, Red Tiger, Spinoro and Playtech. Beyond casino gaming, we operate a full sportsbook covering In-Play betting, Horse Racing and Virtuals across 34 sports, including football, basketball, tennis and many more. Bonus and free bet restrictions apply to sports wagering — bets must not be placed on correlated or opposing outcomes, and betting on fixed events or with insider information is strictly forbidden.

Bonuses and Promotions

Our Casino Welcome Offer provides 50 Bonus Spins on Big Bass Splash, activated with promo code PWIN50 after a minimum £10 deposit using Visa, Mastercard, Google Pay or Apple Pay. We also offer a Sports Welcome Offer of a £10 Free Bet on your first deposit. Additional promotions include Big Bass Boost, Game of the Week, Drops & Wins by Pragmatic, and Lucky Rush by Playtech.

Unless otherwise stated, our default wagering requirement is ten times the bonus amount, and the maximum bet while a bonus is active is £2. We cap cashouts from Bonus Spins at £100 and from other bonuses at three times the bonus amount. Bonus winnings must be wagered within two days, and active bonuses expire 30 days after crediting. We always play your Cash Balance first; your Bonus Balance unlocks only once your Cash Balance has been fully depleted. Withdrawing any portion of your Cash Balance while a bonus is active will forfeit all active bonuses and related winnings. We allow only one active bonus at a time, and irregular playing patterns such as hedging or low-margin betting may result in forfeiture of your bonus and potential account closure.

Responsible Gambling

We are committed to promoting safer gambling. We offer deposit limits, with increases requiring 24 hours' notice while decreases take effect immediately. We support self-exclusion through GAMSTOP, which is cross-checked across our sister brands. If you feel your gambling is becoming a concern, we encourage you to visit GambleAware or contact our support team for guidance.

Contacting Our Support Team

If you have questions about your account, a PlayWins login issue, or a PlayWins withdrawal time query, our support team is available via live chat, a contact form, and email. Live chat operates 08:00–23:00 Monday to Friday and 10:00–22:00 on weekends; outside these hours, please reach us via email at [email protected] or through the Support Center at /contact-us. Queries relating to activity before 01 April 2026 should be directed to [email protected].

Changes to These Terms

We may update these Terms and Conditions, our User Agreement, or our Bonus Terms and Conditions from time to time to reflect regulatory, operational or commercial changes. We encourage you to review this page periodically. Continued use of PlayWins Casino after any changes take effect constitutes your acceptance of the revised terms. If you read PlayWins reviews or compare our platform elsewhere, please note that only the terms published on our official site, playwins.com, are legally binding.