PlayWins Cookie Policy

At PlayWins, we use cookies and similar technologies to operate our website, improve your experience, and keep your account secure. This Cookie Policy explains what cookies are, how we at PlayWins use them, and what choices you have. This policy should be read alongside our Privacy Policy, Responsible Gaming Policy, and User Agreement, which govern your use of playwins.com.

What Are Cookies

Cookies are small text files placed on your device when you visit our website. They allow PlayWins Casino to recognise your browser, remember your preferences, and understand how you interact with our games and services. Some cookies are essential for our platform to function, while others help us tailor content, measure performance, and deliver relevant promotions such as the PlayWins bonus offers available to new players.

How We Use Cookies

We at PlayWins rely on cookies for several purposes connected to the operation of our licensed gambling services. Our use of cookies supports account security, fraud prevention, and compliance with our obligations under the UK Gambling Commission licence held by Anakatech Interactive Limited.

• We use essential cookies to enable core website functions, including login, session management, and secure navigation across playwins.com.
• We use cookies to remember your settings, such as language preference and display options.
• We use analytics cookies to understand how players use our Casino, Live Casino, Sports, In-Play, Horse Racing, and Virtuals verticals, helping us improve our services.
• Our PlayWins platform uses cookies to detect duplicate accounts, emulators, virtual environments, developer tools, and disguised device identity, as part of our AML and responsible gambling controls.
• We use cookies to support deposit limit enforcement, GAMSTOP self-exclusion checks, and cross-brand self-exclusion verification across our sister brands.
• We use marketing cookies to show you relevant promotions, including welcome offers, Bonus Spins, and sportsbook free bets.

Categories of Cookies We Use

We categorise the cookies used on our site as follows. Our PlayWins Casino platform does not use any cookie category without a legitimate operational, security, or regulatory purpose.

• Strictly Necessary Cookies — required for account access, cashier functions, and withdrawal requests. Without these, we cannot provide our services, including processing a PlayWins withdrawal time request in the Withdrawal section.
• Performance and Analytics Cookies — help us measure traffic, identify technical issues, and improve game loading speed across our 1,800 games.
• Functional Cookies — remember your preferences, such as previously viewed game categories (Slots, Jackpots, Scratch Games, Table Games).
• Targeting and Advertising Cookies — used by us and our advertising partners to present relevant offers and measure campaign effectiveness.

Third-Party Cookies

Some cookies on our website are placed by trusted third parties, including payment providers (such as Visa, Mastercard, and Trustly), analytics services, and game providers like NetEnt, Pragmatic Play, Play'n GO, and Blueprint Gaming. We do not control these third-party cookies directly, but we require our partners to handle data responsibly and in line with applicable UK data protection law.

Managing Your Cookie Preferences

You can control or delete cookies through your browser settings at any time. Most browsers allow you to block cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect your ability to use features of our PlayWins casino platform, including login, deposits, and withdrawals.

• You may adjust your browser settings to refuse all or some cookies.
• You may delete cookies already stored on your device through your browser's privacy tools.
• You may use private or incognito browsing modes, though this may limit certain functionality.

If you choose to disable strictly necessary cookies, we may not be able to provide core services, such as maintaining your login session or processing your PlayWins login securely.

Cookies and Your Account Security

We use cookies as part of our broader security and KYC framework. Our systems rely on cookie-based device recognition to help detect disguised device identity, prevent duplicate accounts across our sister brands (including Winomania, LuckyMate, Betnero, 7bet, Betcrown, and BetFusion), and support our enhanced identity verification processes. This helps us comply with our licence obligations and protect you from unauthorised account access.

Cookies Used for Responsible Gambling

Our Responsible Gaming Policy is supported in part by cookie technology. We use cookies to help enforce deposit limits, recognise returning self-excluded players through GAMSTOP, and apply cross-brand self-exclusion checks across our group of sister brands. These cookies help us meet our obligations under the Gambling Commission's Technical Standards and LCCP.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business operations, including the transfer of operations to Anakatech Interactive Limited effective 01 April 2026. Any material changes will be reflected on this page, and we encourage you to review this policy periodically. Continued use of playwins.com after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about how we at PlayWins use cookies, please contact our support team via live chat, our contact form, or email at [email protected]. Our live chat is available 08:00–23:00 Monday to Friday and 10:00–22:00 Saturday and Sunday. For queries relating to activity before 01 April 2026, please contact [email protected]. This policy is governed by the laws of England and Wales, with the exclusive jurisdiction of the courts of England and Wales.